Terms and Conditions

Terms and conditions  of use of the www.ebonyandivoryribbons.co.za website or Shipping and Returns
Terms of Use of this site and all services rendered by Ebony & Ivory Partnership
(hereafter called Ebony & Ivory)

Use of Ebony & Ivory service and website (including www.ebonyandivoryribbons.co.za) indicates compliance to all the items stipulated in our terms of service on this page and any other official documentation.  All the information on ebonyandivoryribbons.co.za and affiliate websites as well as the source HTML files and code may be used solely under the following terms and conditions:

Service Definition

Our service includes the supply of ribbons, gifts and stationery items.

For the sake of clarity, we would just like to also point out what our service does not include:

Deliveries and collections. Ebony & Ivory uses the services of the post office.  This service will be charged for the clients account. Ebony & Ivory cannot be held liable for the delay in postal or courier collections and deliveries, it is the responsibility of the client to ensure enough time is allowed to obtain the products for all relevant occasions and functions.  Should the package be returned due to non-collection by the client.  The cost of re-shipping the package will be charged to the client.

The purpose of Ebony & Ivory website and services:

The primary purpose of this website (www.ebonyandivoryribbons.co.za) and it’s owner Ebony & Ivory is the supply of ribbons, gifts, stationery items and services. While a great deal of care has been taken to keep all information on this site both accurate and current, due to a constantly changing business environment ebonyandivoryribbons.co.za cannot be held responsible for errors, misprints, omissions, correctness or completeness of these contents. Ebony & Ivory shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including without limitation – data loss, loss revenues and lost profit) which may result from inability to use or the correct or incorrect use, abuse or misuse of these contents. ebonyandivoryribbons.co.za is not responsible for information that may be contained in sites linked to ebonyandivoryribbons.co.za or links to other sites.

Restrictions on use:

All copyrights, trademarks and intellectual property rights on the ebonyandivoryribbons.co.za site belongs to Ebony and Ivory Partnership.  Logo’s, images and names identifying ebonyandivoryribbons.co.za products are proprietary marks of ebonyandivoryribbons.co.za and except for what is listed below, shall not be construed as conferring license or right by implication or otherwise for use except where ebonyandivoryribbons.co.za written permission has been explicitly granted.

    • The public is granted nonexclusive, non-transferable limited license to view and use information retrieved from the  ebonyandivoryribbons.co.za database and site as long as it is solely for personal informational, non-commercial use and furthermore that any copyright notices or any notices are not removed, obscured or changed.

No part of this site including but not restricted to materials retrieved from it, it’s source code or images on it may be reproduced, copied, republished, transmitted or reproduced in any form whatsoever except where stated in this terms and conditions statement or where permission has been granted by Ebony & Ivory Partnership.

Linking:

Permission must be obtained from ebonyandivoryribbons.co.za before providing links to the website. The link must be to the ebonyandivoryribbons.co.za homepage. You may not obscure by framing or otherwise any notices on the ebonyandivoryribbons.co.za site nor insinuate in any way that any advertising you may have is endorsed by ebonyandivoryribbons.co.za or any of it’s directory advertisers. You must discontinue your link if so asked by ebonyandivoryribbons.co.za for any reason. Permission can be obtained by sending an email – click here to do so.

Disclaimers:

  1. This site and all services is provided on an “as is” “as available” basis and ebonyandivoryribbons.co.za expressly disclaims all warranties, including the warranties of merchantability, fitness for a particular purpose and non-infringement.
  1. ebonyandivoryribbons.co.za disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of, or any way related to
  • a. Any errors in or omissions from this site and its content, including but not limited to technical inaccuracies and typographical errors
  • b. Any third party websites or content therein directly or indirectly accessed through links in this site, including but not limited to any errors or omissions there from
  • c. The unavailability of this site or any portion thereof
  • d. Your use of this site
  • e. Your use of any equipment or software in connection with this site

Privacy

Ebony & Ivory is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit such as the name of the Internet service provide and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends and administer the Site.

By using this website, you signify your acceptance of our Privacy Policy. if you do not agree to this policy, please do not use our site.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly. for the privacy practices or the content (including misrepresentative or defamatory content) of such website including (without limitation) any advertising, products or other materials or service on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Limitation of liability:

A covered party (covered party being: Ebony & Ivory, its affiliates, any officers, members, employees, subcontractors, agents, successors) shall not be liable for any direct, indirect, incidental, special or consequential damages of any kind whatsoever (including, without any limitation, lost profits or savings) in any way due to, resulting from, or arising in connection with Ebony & Ivory, its website including the content, regardless of any negligence of any covered party.

Disputes:

The terms and conditions that have been set forth shall be governed and construed in accordance with the laws of South Africa and any disputes arising shall be exclusively subject to the jurisdiction of the courts of South Africa as they apply to agreements made and solely performed therein.

Changes:

The ebonyandivoryribbons.co.za site, its source code and these terms and conditions are subject to change without notice. The continued use of the ebonyandivoryribbons.co.za site following any change constitutes your acceptance of the change. Please review this section for any major changes in the future.

These terms and conditions incorporate by reference any notices contained on the ebonyandivoryribbons.co.za site and constitute the entire agreement with respect to your access to and use of the ebonyandivoryribbons.co.za site.

If, however, there are any provisions set forth in these terms and conditions that are unlawful, void or unenforceable, then that particular provision will be deemed severable from any of the provisions remaining and shall in no way affect the enforceability and validity of said provision.

Should you not agree with these Terms and Conditions in full, you must immediately terminate your use of this site.

<p a><strong>Shipping and Returns</strong><br>
<strong>Normally <em>in stock</em> items  are shipped within 2 – 3 business days of receipt of your order and payment</strong>.Ebony &amp; Ivory  partnership cannot take responsibility for getting  your products to you in time for your event/function.&nbsp; If an item is out  of stock we will keep the order back until it is available or advised otherwise  by you, our client.&nbsp; Please make sure to follow up on outstanding orders  to check stock availability if you have a looming deadline <br>
as stock cannot be returned if we did not make your deadline! <br>
</p>
<p a><strong>Our Shipping  Policy</strong><br>
<strong><br>
<em>All our orders ship within 2-3 working days, dependent on stock  availability.&nbsp;&nbsp; Orders will only be dispatched once payment has been  received.</em></strong><br>
<br>
<strong>Minimum Order Requirement</strong><br>
We do have minimum orders to the value of R150.00 for retail purchases and R500.00 for wholesale purchases.<br>
<br>
<strong>Payment Options and Pricing</strong><br>
All transactions will be processed in South African Rands (ZAR)Ebony & Ivory reserves the right to change pricing at any time without prior notice.

We accept Mastercard and Visa credit cards through Payfast. If you do not have a credit card please utilise the eft option through Payfast or other option. Your unique order number must be referenced to ensure your payment is processed speedily.

<strong>Security Policy</strong><br>

Payfast process all credit card transactions and eft payments. Extended Level SSL with 256-bit encryption by thawte.com Secure 3D is in place for all credit card transactions over R1000.All sensitive info is encrypted within their database.

<strong>Out of Stock</strong><br>
Ebony &amp; Ivory partnership reserves the right to cancel an order if an item  is out of stock, you will be notified via email.&nbsp; If substitutions are  available we will make <br>
you aware but will not ship without your permission.&nbsp; If unable to ship or  substitute total monies will be credited to your account/card  immediately.&nbsp; If you paid by EFT, you <br>
will be contacted for your banking details so we can refund your money as soon  as possible.<br>
<br>
<strong>Returns Policy<br>
We endeavour to ship all our products with the greatest of care, however some wrinkling,  scratching or folding might occur during shipping. All stock <br>
supplied on an as is basis, E&amp;OE.&nbsp; </strong>If there was a problem with  your order – a damaged product or wrong product shipped to you – please email  us ASAP!&nbsp; <br>
Please include the following information so we can find your order.<br>
<br>
Name and Address where items were shipped <br>
Name and Address of person paying for the order (if different) <br>
Date ordered <br>
Date received <br>
Invoice number<br>

<strong>Freight Problems</strong><br>
Wrong Product Shipped</strong><br>
We must be contacted within 36 hours of package delivery:<br>
&nbsp; If the mistake is ours we do everything needed to make sure you receive  the correct product in a timely fashion.&nbsp; We do need to receive the original order <br>
back before replacement can be made.&nbsp;&nbsp; <br>
<br>
By submitting an order on our shopping cart, or placing an order with ebonyandivoryribbons.co.za or&nbsp; one of our representatives either by phone, e-mail, <br>
by fax or otherwise, you understand and agree to be bound by all our&nbsp;  terms and conditions of service as displayed on this page, and located on the <br>
pages on this website and our correspondence to you.<br>
<br>
<strong>We can unfortunately not return or credit items that was wrongfully ordered  by you, so please order with care as no exceptions can be made.&nbsp; <br>
</strong>Should we decide, by management discretion to accept a return, a 20%  handling fee will be charged, and the goods must be returned to us in the <br>
original packaging, without any damage and accompanied by the original invoice. <br>
<br>
<strong>Refusing a delivery by the courier. &nbsp;</strong><br>
If a package is refused and is returned to us, you will be responsible for ALL  of the product and shipping charges.&nbsp; There will be no refunds in this instance.

Shipping and Returns

Normally in stock items are shipped within 2 – 3 business days of receipt of your order and payment.

Ebony & Ivory partnership cannot take responsibility for getting your products to you in time for your event/function.  If an item is out of stock we will keep the order back until it is available or advised otherwise by you, our client.  Please make sure to follow up on outstanding orders to check stock availability if you have a looming deadline as stock cannot be returned if we did not make your deadline!

Our Shipping Policy

All our orders ship within 2-3 working days, dependent on stock availability.   Orders will only be dispatched once payment has been received.

Minimum Order Requirement

We do have minimum orders to the value of R150.00 for retail purchases and R500 for registered wholesale purchases.

Out of Stock

Ebony & Ivory partnership reserves the right to cancel an order if an item is out of stock, you will be notified via email.  If substitutions are available we will make you aware but will not ship without your permission.  If unable to ship or substitute total monies will be credited to your account/card immediately.  If you paid by EFT, you will be contacted for your banking details so we can refund your money as soon as possible.

Returns Policy

We endeavour to ship all our products with the greatest of care, however some wrinkling, scratching or folding might occur during shipping. All stock supplied on an as is basis, E&OE. If there was a problem with your order – a damaged product or wrong product shipped to you – please email us ASAP!  Please include the following information so we can find your order.

Name and Address where items were shipped

Name and Address of person paying for the order (if different)

Date ordered

Date received

Invoice number

Problem with shipment -please be specific

Freight Problems

We must be contacted within 36 hours of package delivery:

Wrong Product Shipped

We must be contacted within 36 hours of package delivery:

If the mistake is ours we do everything needed to make sure you receive the correct product in a timely fashion.  We do need to receive the original order back before replacement can be made.

By submitting an order on our shopping cart, or placing an order with our company or  one of our company representatives either by phone, e-mail, by fax or otherwise, you understand and agree to be bound by all our  terms and conditions of service as displayed on this page, and located on the pages on this website and our correspondence to you.

We can unfortunately not return or credit items that was wrongfully ordered by you, so please order with care as no exceptions can be made.

Should we decide, by management discretion to accept a return, a 20% handling fee will be charged, and the goods must be returned to us in the original packaging, without any damage and accompanied by the original invoice.

Refusing a delivery by the courier.

If a package is refused and is returned to us, you will be responsible for ALL of the product and shipping charges.  There will be no refunds in this instance.