FAQs




1. Do you have a shop?

The Ebony & Ivory shop is situated at 50 Main Road, Diep River, Cape Town, South Africa
Trading hours:- Monday – Friday 9am-5pm, Saturday 9am-2pm.

2. Do you have a catalogue?

We use the online catalogue as reference for our products.

3. Do you send out samples? 

Yes, we will send up to 10 free samples per customer.

4. In what size increments do you sell ribbon? 

Ribbon is sold in 5m bundles and 50m rolls.

5. How do I become a wholesaler?

The wholesale price list is available on request. Please select the wholesale tab and fill in the required fields.

6. Is there a minimum purchase?

Minimum purchase for retail store is R150.  Qualified wholesale traders, the minimum order is R500. For further questions, or special requests, please contact us directly.

7. Do you accept order by phone? 

We would prefer to have orders in writing.

8. How do I know if my order was placed? 

You will receive an e-mail confirmation within minutes of placing your order. If this does not occur, please contact us for assistance.

9. What should I do if I have trouble ordering?

We do everything we can to make shopping with us, easy as possible. However, if you are having difficulty placing an order, please call or e mail us. Our staff will be happy to help you complete the order process. Contact us via e mail info@ebonyandivoryribbons.co.za or via telephone 021 713 2964

10. Do you make custom design ribbon? 

We do not make custom designed ribbon.  

11. Do you print logos or print onto ribbon? 

We do not make custom designed ribbon or print onto ribbon.

12. How do I make payment? 

Payfast is a secure online e-commerce payment facility. Payfast offers three options: 3D secure master or visa card payment or instant eft payment. Note that payments take two days to clear. A further option is the EFT button where you are able to make your own electronic payment. Should you select this option you have 48 hours to make payment before the proforma invoice is cancelled. Note payment confirmation must be e-mailed before your order is dispatched.

13. How will I get my ribbon? 

Courier options:

Courier to door (overnight) for all parcels - Nationwide

Courier to door (road freight) for all parcels - Nationwide.

Collect from Ebony & Ivory - free

South African Post Office options:

SAPO 24-48 HOURS TO COUNTER
SAPO LOCAL STANDARD PARCEL POST
SAPO INTERNATIONAL AIRMAIL

We only offer international airmail post office rates for international customers.

* For international only airmail parcel post available with tracking.

Once the parcel is delivered to the post office it is now in their system and further liaising has to be SAPO. Note that tracing facilities for post office parcels www.sapo.co.za or speed courier customer care services 0860 023 133. We will send you a tracking number for your parcel.

Please note that once the parcel is delivered to the courier or post office Ebony & Ivory is not responsible for your parcel – all further liaisons with regards to your parcel must be done with the relevant courier or post office.

14. Can I use my own courier?

Absolutely, please select the 'Collect from Ebony & Ivory' option.  Please advise us who will be collecting your parcel on your behalf.